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Water Damage Restoration | Built Restoration

FAQs

You have questions?  We have answers!

If your question is not listed below, please do not hesitate to contact us.

Do you have a general question?


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Can you give me a couple of referrals?

We are more than happy to give you as many referrals as you like. In fact, if your schedule permits we will let you know where we are currently starting new jobs. This way you can actually see our work in action.  Typically we find that this is the best referral we can offer.

What type of work do you do?

We are a full service general contractor.  We will handle the entire repair process from start to finish giving you a single point of contact for any questions or concerns.  We handle maintenance and repair work for many major retailers’ (Pottery Barn, Walgreens, Pier 1, Soma, etc.) in our area as well as local  and national property management companies.  From framing to paint and everything in between we have decades of experience to back our promise.

Are you a remodeling company?

We take remodeling projects on a limited basis.  Our core business is the ability to quickly manage and reduce damage to peoples home or business and put people back together.  Due to the nature of our business we are not always able to accept remodeling projects.  If you have a project that is in a “ready status” and out of design we will more than likely be able to schedule you.  In the event we cannot assist you we will be happy to help refer you to qualified and licensed companies we have a working relationship with.

Who is Built Restoration of the Carolinas?

We are a full service North Carolina General Contractor serving the greater Charlotte area. We’ve worked for and with insurance companies since Hurricane Hugo in 1989. We have a technical understanding of your insurance policy, as well as the types of damage your insurance company covers.  We are extremely familiar with estimating and repairing homes after they suffer water damage, storm damage, fire, and smoke damage.

Large Loss Fire Water and Smoke Damage Information

As many homeowners understand, the devastation from having a major fire or water event damage your home is unquestionably one of the most difficult situations they have ever found themselves in.  There typically is no time to plan for this type of damage and the process is extremely emotional to say the least.  Responding to these types of emergencies as quickly as possible is absolutely vital and can make the difference between recovery and demolition.

There are many aspects to how the repairs to your home will need to be planned out, and the variables are endless.  Initial consideration is always given to removing irreplaceable items from the home as quickly as possible.  Time is of the essence in these situations-water or soot damage from a fire will have extremely different effects on materials in as little as 24 hours.

Built Restoration and Construction Services is an IICRC Certified Firm (Institute of Inspection Cleaning and Restoration Certification) with the knowledge, resources, and proven track record to rebuild your home.

Do you have an insurance question?


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How do I know if I should call my insurance company for damage? Is my claim covered?

If the damage is not severe or costly in nature you may not want to file an insurance claim.  However if the cost will cause an unnecessary burden on your family or business to cover, the answer is rather simple.  If time allows, and additional damage occurring is not a possibility, we encourage our clients to contact us first to come out and take a look at the damage.  Often times the damages are minimal or below the insurance deductible, and it doesn’t make sense to file a claim.  More often than not your claim will be covered if it is from one of the “named perils” that your policy covers.

Isn’t my insurance adjuster out to save the company money by giving me the cheapest estimate possible? Or worse yet-denying my claim?

Most insurance adjusters have an extremely high level of integrity and work very hard at what they do. Insurance companies often times spend more money denying a claim than they do approving one. We work with several adjusters in this area and have found most of them to be honest and upstanding individuals. We’ll work together to ensure that you are properly covered for a price that is fair to both our customer and the insurance company

Why do I want Built Restoration representing me?

Your average insurance adjuster looks at approximately six losses per day after a heavy storm. Often times they are working 12-16 hour days and each loss starts to look the same. Your insurance adjuster is looking for a very specific set of criteria to determine your coverage and estimate amount. We have over 30 years of adjusting experience and we will represent your home as if it was our own.

Large Loss Fire Water and Smoke Damage Information

As many homeowners understand, the devastation from having a major fire or water event damage your home is unquestionably one of the most difficult situations they have ever found themselves in.  There typically is no time to plan for this type of damage and the process is extremely emotional to say the least.  Responding to these types of emergencies as quickly as possible is absolutely vital and can make the difference between recovery and demolition.

There are many aspects to how the repairs to your home will need to be planned out, and the variables are endless.  Initial consideration is always given to removing irreplaceable items from the home as quickly as possible.  Time is of the essence in these situations-water or soot damage from a fire will have extremely different effects on materials in as little as 24 hours.

Built Restoration and Construction Services is an IICRC Certified Firm (Institute of Inspection Cleaning and Restoration Certification) with the knowledge, resources, and proven track record to rebuild your home.

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